WHERE CAN I FIND INFORMATION ABOUT THE COMPOSITION AND WASHING OF MY ITEM?
All our items have a label indicating the composition, the fabric of the item as well as the washing advices.
DOES THE PRICE INCLUDE TAXES?
No, the price does not include taxes. Depending of the country of delivery, the taxes will be automatically added to the basket.
Order and payment :
DO I NEED AN ACCOUNT TO BUY AND PAY ONLINE?
You do not need an account to place your order online, nor to pay online.
For new buyers, opening a PayPal account is now optional.
This means that you can make your payment and then decide whether or not to save your information to a PayPal account for future purchases.
Here's how this simplified payment process works:
-you enter your name and shipping address;
-you are prompted to enter your credit card information, address and phone number;(Optional)
-after verification, you may decide to save this information by creating a PayPal account to make your future transactions faster, but this remains an optional option.
Please note that PayPal's fraud prevention measures remain in effect for buyers using this procedure. PayPal applies the same techniques to this procedure as it does to other transactions.
CAN I CANCEL MY ORDER?
You can cancel your order within 24 hours after your order has been confirmed by email. In order to cancel your order, write us an email at the following address email@example.com or via the contact form on the Contact page.
IS ONLINE PAYMENT SECURE?
We take your online security seriously. Your personal and banking information will be secure and no data will be disclosed. Protecting your information is our top priority. All orders will be paid through Internet connections using decryption and other security measures.
Contact and customer service:
HOW DO I CONTACT CUSTOMER SERVICE?
Feel free to contact us if you have any questions or problems. We are happy to assist you. Send us a message with your questions and your order number by email (firstname.lastname@example.org). We will try to answer you as soon as possible.